This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
Users can visit our site anonymously. However, when ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, Mailing address, Phone number, ID Number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. Users are able to change their personal information by logging in to their account, and users are able to unsubscribe from receiving further emails by following the instructions in the bottom of each email.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Can I cancel or delete my account?
Yes, if you want to cancel/delete your account and personal information please contact us at: +97339497700 or info@bfashionbyrq.com
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
Fair Information Practices
Should a data breach occurs We will notify the users via email and via on-site notification within 7 business days.
Exchange and refund policy
We are always keen to shop our customers with confidence and confidence by refunding the value of their purchases or replacing them with one of our products, taking into account the following exchange and return terms and conditions :
* The return must be within three days of receipt and replacement within 7 days from the date of receipt of the order .
* The products must be in their original condition and unused and they are in the same condition when received .
• There is no refund on the stored products, only a replacement within 3 days on the customer’s shipping value .
• We will carry out the refund process by transferring the amount to the customer through the bank to refund the cash amount and the transfer will be after receiving the product from the customer and making sure of its safety .
* The customer is responsible for the return shipping fees in the absence of manufacturer defects of the product .
• In case of replacement by the customer, the customer will be responsible for the replacement bill of lading fees, first to return the product to our stores and secondly to send the new product to him.
• If a defective product is sent by us, we will return the value of the product to the customer .
• In case of retrieval of the application by the work
After the order status becomes ( fulfilled), the shipping fee is not refundable .
* If the order is in progress, the customer cannot replace it or change it ( if it is a special design or with a name )
• In case the customer has not received the product from the shipping company, he will take care of the value of the new shipment .
• In case of purchase from promotions (such as buy 2 and get 1 for free), all products included in the offer must be returned .
* Accessories cannot be replaced or returned in order to preserve public health.
* Any request that has a detailed name, print, or the like will not be returned or replaced.
* Distribution products are not refundable or replaceable because they are equipped according to the request, except in case of a defect .
Recovery steps:
* Submit a return or replacement request to customer service via WhatsApp at this number +973 39497700
* You will be replied within 24 hours, after submitting your request for refund
Please print the return policy and attach it with the returned product and take it to the nearest branch of the shipping company or contact the shipping company to send a representative
* The amount will be refunded to your account within 3 working days from the arrival of the items sent to us and will be in accordance with the terms of return .
